Terms & Conditions
Please note that the terms and conditions listed here apply to purchases made online, via our website. The same terms DO NOT apply to sales made face-to-face in our shop in Camden Town
Subscription will start with the next issue to be published, unless otherwise indicated (eg. if the description lists COMPLETE SET #1-6, then your subscription will start at #1, even if that issue has already been published). The subscription rate covers you for regular monthly issues, excluding special editions, and annuals, which can be purchased seperately, if required.
Sometimes publishers create surprise, extra sized editions, and these may be counted as more than one issue, and will shorten your subscription accordingly eg if you have 4 issues left to run on your subscription, and the next issue is a special double-sized issue, this item will count as TWO issues, and your subscription will be shortened by 1 copy.
The price charged for a subscription does not include future increases in the price by the publisher. We will usually absorb small price increases ourselves, without any extra charge, but if the price increases substantially, we reserve the right to either shorten your remaining subscription accordingly, or make an extra charge to cover the price increase of any issues still to be supplied.
We are unable to cancel a subscription, once we have started to send you items from it.
Where a title finished its run, or is cancelled, before the end of your subscription, you will have the option to transfer any used credit to a new title.
Subscriptions vs Standing Order
A subscription is not the same as a Standing Order.
Subscriptions are for pre-paid runs of a title - you pay in advance for a run of issues with one payment. Each issue is mailed out as it is published, and postage (to mainland UK) is included in the price.
Standing Orders are for items to be reserved as published, and mailed out altogether, usually ONCE PER MONTH. Everything that has come out since the last mail out, is sent in each monthly parcel.
We invoice you once a month for the items that have come in since your last mail out.
Postage is charged per monthly mailing, not per item. The current monthly charge (for inland UK) is £5.99.
Standing orders are more cost effective if you get a lot of titles each month, as you pay postage per parcel, not per comic, but do mean that you only receive 1 parcel month.
Subscriptions mean that you receive each comic as soon as its published, but you pay postage for each comic sent, and have to pay up front for 6 issues at a time.
Shipping & Handling
Postage charges are shown at the checkout stage, before any payment is taken. To see postage charges displayed in your shopping cart, go to the checkout, select your shipping destination, and click next. Your postage charges will now be shown. To continue shopping, simply scroll down and click on cancel/continue shopping. No payments are taken at this stage of the checkout process.
Orders containing comic bags/boards will most likley attract the top level postage charge due to their weight. Please bear this in mind before ordering small quantities of bags to avoid any unpleasant surprises over the shipping costs!
If your order includes vatable goods, the shipping charge will also attract an additional VAT charge of 20%. There is currently no VAT on books and comics, but most other products (collector bags, boards & boxes, t-shirts, gifts and posters) are vatable (prices shown for the goods are inclusive of VAT).
Orders containing ADVANCE ORDER or PRE-ORDER items, where not all items have been released at time of order, will be shipped out approximately every two weeks, with all goods that have come into stock since the last mailing. Postage will be charged per parcel (not per order), although we will always try to keep your postage charges as low as we can, by merging multiple orders, and adjusting postage charges down where feasible. If you would prefer a monthly mail out instead (to save on postage), please let us know.
Certain areas of the UK are hard to reach, and are termed 'Remote Regions' by most delivery companies.
Remote Regions include the following postcodes: IM, KW, AB10 to AB16, AB21 to AB25, AB30 to AB39, AB41 to AB45, AB51 to AB56, BT1 to BT49, BT51 to BT58, BT60 to BT71, BT74 to BT82, BT92 to BT94, DD5, DD7 to DD11, EH43 to EH45, FK8, FK16 to FK21, IV1 to IV20, IV25, IV30 to IV32, IV36, IV63, KA4, KA6, KA16 to KA19, KW1 to KW3, KW5 to KW10, KW12, KW14, ML8 to ML12, PA23 to PA38, PA80, PH1 to PH13, PH15 to PH26, PH30 to PH35, PH49, PH50, SY15 to SY25, TD2 to TD11, TD13, TD14.
If delivery is to one of these postcodes, we are unable to accuratelt calculate postage costs at the checkout, and any charge shown will be provisonal at best. We will advise you of the actual delivery charge payable, once we have pulled your order, and you will then have the option of wether or not to proceed.
The most marked affect on delivvery charges to remote regions, will be low cost, heavy items, such as bags, boards, and boxes.
Claims for lost or damaged items
Claims for non-delivery must be made within 7 days of receipt of your 'order shipped' email notification.
Before contacting us about a missing parcel, please ensure that the delivery service has not attempted delivery whilst you were out, and left you an 'attempted delivery' card. If you receive an 'attempted delivery' (or 'we called while you were out...') type card, you should contact the delivery company without delay, to arrange redelivery.
Please note that our initial postage charges cover the first delivery attempt only, to the address provided to us at checkout. Any additional charges payable for the redelivery or redirection of a package requested by the customer, are the sole responsibility of the customer. If you contact our delivery agents directly and request a redelivery or redirection, and this results in us being billed additional postage charges, we reserve the right to pass these additional charges on to you at cost, and charge your credit card accordingly.
If you refuse a delivery (or fail to collect an undelivered item where held for you at a Parcelforce or Royal Mail depot), and your parcel is returned to us, we reserve the right to charge you at cost, for any additional postage costs incurred. Once a parcel has been mailed out to you, a postage charge will have been made, and cannot be refunded. Any returns (excluding due to damage) will be refunded for the goods value only.
It is the customers responsibility to check that the delivery details provided when placing an order are correct and accurate.
Our contract for delivery will be deemed as completed on delivery to the address provided by the customer.
We cannot accept responsibilty if a parcel is delivered to the wrong address, if this is the address that you provided us with.
We cannot guarantee to deliver a parcel into the hands of a specific person, only to a specific address.
It is the customers responsibility to ensure that the address they provide is a safe and secure place to receive their parcel. We do not recommend delivery to addresses with communal or public access.
Claims for damage to any items contained in your order, or any shortage, must be made within 3 days of receipt of order, and must be made in writing, by email or post.
Overseas Orders (including Channel Islands & Western Europe
For overseas orders, the postage charges shown at checkout are a best estimate. In most cases these are correct, but we reserve the right to update these when the final cost of shipping has been calculated. We will email you first, if the postage payable is greater than that estimated at checkout.
Insurance is compulsory on all orders over £20 shipping outside of mainland UK
Customers who select uninsured mail (regular airmail) do so at their own risk.
MegaCity does not accept responsibility for loss or damage of parcels that are sent overseas by uninsured mail.
WE ARE CURRENTLY UNABLE TO ACCEPT ORDERS FOR COMIC BAGS, BOARDS AND BOXES TO DESTINATIONS OUTSIDE OF MAINLAND UK (this includes Channel Islands & Eire).
This is mainly due to the postage charges which would be excessive in relation to the cost of the goods.
We can still supply Mylar and Mylite bags to destinations outside of the UK, as these have a higher cost to postage relationship.
Please note that we ONLY accept orders from and to these countries:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
Returns Policy and your right to cancel
If you are unhappy with your purchase, we are happy to offer a 7 day satisfaction guarantee. Please contact us by email first, before returning any merchandise, stating your name, order number, contact details (you must provide a landline number, even if you also wish to provide a mobile), and brief description of the problem. We will be happy to replace faulty goods. We will exchange non-faulty goods within 7 days, providing they are returned in perfect and unopened condition. You will be liable for the cost of postage and re-shipping if you wish to exchange or return non-faulty goods. This does not affect your statutory rights.
Certain heavy items, such as comic bags and boxes, are quoted at a price inclusive of postage to inland UK. Returns of such items will be refunded at the net price of the goods, excluding the postage charge.
If you wish us to arrange collection of unwanted goods, the cost of collection will be deducted from any refund that we make against the returned goods. Please note that collection charges may be higher than the original outgoing postage charges. Please contact us if you require a quote.
The Distance Selling Regulations give you the right to cancel your order or reject goods at any time, up to 14 days after you receive your goods. You may exercise these rights by following the instructions given above.
You must take care of the goods whilst they are in your possession and ensure that when they are kept in pristine condition. Please note that as stated above, goods must be returned in their original unopened and perfect condition, that any refund will be for the value of goods only (excluding postage), and that you are required to return the goods to us at your own expense, within 14 days of receipt. Your card will be credited no later than 14 days AFTER we receive the goods back. It is your responsibility to see that the goods arrive back here safely.
Please note that our returns policy does not apply to SPECIAL ORDERS. These are goods which are not held as part of our stock, and are ordered in at a customers request. Special Orders are clearly marked on the site. We are unable to cancel or return these goods to our suppliers, so are unable to accept cancellation once an order has been placed. Payment may be taken BEFORE we place the order with our suppliers. By placing an order with us for these items you agree to these terms.
The Distance Selling Regulations excludes items specially ordered for a customer, and therefore does not offer the same rights to return or cancel as regular stock items.
This returns policy only applies to purchases made online, and not to purchases made in person at the shop, where all sales are final. . This does not affect your statutory rights.